Most Upper Valley residents are familiar with Quechee Gorge, a majestic natural wonder carved out by the Ottauquechee River, and at 165 feet, the deepest natural gorge in the state. Ottauquechee means “swift mountain stream,” a name likely bestowed by the Abenaki people who first settled along the river.
The village of Quechee is one of five in the town of Hartford, but it has become an attractive tourist destination, not only because of the gorge and the state park, but for attractions like the restored covered bridge leading into the village, popular restaurants, diverse shops, and many outdoor recreation activities.
The gorge is also home to the Quechee Gorge Visitor Center and the Hartford Area Chamber of Commerce, operating in partnership with Vermont State Parks, which operates the nearby Quechee State Park, and the U.S. Army Corps of Engineers, which owns the 612-acre park and the building that houses the visitor center. Buzzing with activity seven days a week, the visitor center is a popular stop for tourists and locals who want to hike down to the dramatic gorge or view it from the adjacent bridge. According to the Vermont Tourism Office, the Quechee Gorge Visitor Center receives about 100,000 visitors each year.
The staff at the visitor center are already serving visitors from around the world, according to Nikki Bacon, the newest staff member at the center. “Already this year we’ve had visitors from 49 countries — the Congo, Austria, Pakistan, and people from countries all over Europe.” Most visitors who come through speak English, so the staff is able to share information and communicate effectively about the opportunities and attractions in the area. Among the most common questions the staff receives are “Where is the gorge?” and “How do we get to the gorge?” “Do we have to hike or can we use the bridge walkway?” The staff encourages visitors to cross the bridge for the best photo opportunities, but the hiking trail to the bottom of the gorge is accessible to all ages and abilities, including people with strollers and wheelchairs. “The state park staff does a tremendous job of maintaining the trail with hard pack surfacing and clear signage,” said Nikki.
The visitor center has numerous displays, including historical maps and displays of the Quechee Gorge over the years, and stories of the early mill days in Quechee showcasing the grain, lumber, cider, and textile mills that made uniforms for the Boston Red Sox and the New York Yankees, among many other products. Conservation efforts are also on display at the center, as well as photographs of the impact of hurricane Irene. Last year, the center began exhibiting artwork by Vermont artists along with handicrafts, Vermont-made food products, light refreshments, and sparkling clean public restrooms.
Overseeing the visitor center is Hartford Area Chamber of Commerce Director Havah Armstrong Walter, who was hired by the Chamber Board of Directors nearly three years ago. Originally from rural Maryland, Havah attended a summer language course at Middlebury College and was intrigued by the similarities between Vermont’s landscape and her grandparents’ farm in Maryland. “It was a really nice farming community where everyone helped each other out, and I had that same experience in Vermont with people helping me find a place to get flowers to decorate my room and taking me to special places like Texas Falls and Mozart in the Park. It was an incredible summer,” she said.
Havah returned to University of Pittsburgh where she was studying and shared her excitement with her fiance, and they made the move to Vermont, where she went on to earn a master’s degree in globalization at Dartmouth. Fully intending to work for international organizations like USAID, UNICEF, her path shifted as she realized she was fully immersed in her life in Hartford. “We felt very rooted in Vermont, and attached to our friends, neighbors, and the Sunrise Farm Community Supported Agriculture (CSA) program,” she said. “We knew farmers, artists, restaurant owners, and felt very integrated into the community.” Havah revised her plans and decided to “be of good use” locally instead of globally, and she and her husband elected to stay in Vermont and raise a family.
Having lived in four out of the five villages in Hartford over her 26 years in the Upper Valley, Havah has held many leadership roles, including girl scout leader, cub scout den leader, and lacrosse club involvement to support her children. She also has been engaged in local and state communities by serving on the school board, a diversity and equity committee, the Governor’s Council on Developmental Disabilities, and providing nonprofit consulting services. “I enjoy helping very passionate organizations develop their expertise in friendraising and fundraising and expanding their impact,” she said.
Leading her own nonprofit, Start Change, connected Havah with a diverse array of leaders in the Hartford community, including area Chambers of Commerce with whom she partnered on marketing, stewardship, and networking to support her nonprofit consulting clients. In 2023 Havah was invited to apply for the Hartford Area Chamber Executive Director position, and was hired for the job.
Havah has overseen several initiatives that have had a positive impact on the Quechee Gorge Visitor Center. “We started with transitioning operations to a digital platform including banking, record keeping, and ticket sales for the Quechee Balloon Fest, which resulted in higher revenues.” In addition, shifting from volunteers at the visitor center to 100% paid staff has helped the center adjust to post-COVID staff coverage challenges. Training staff in professional tourism management skills has seen visitorship in the foliage season increase 15-20%. “Our staff has always excelled at customer service, and we have amazing volunteers,” she said. “I joke that one of the things I did here at the center is that ‘I girled it up a little bit’. We have our second artist in residence here this year exhibiting their work in the visitor center. M. Julian Isaacson of Stone Revival Gallery features stone carvings, and last year nature focused block printer Landa Townsend filled the role.”
The Quechee Gorge Visitor Center and the Hartford Area Chamber of Commerce are evolving with the times and expanding their reach within the context of the ancient geology and ecology of Quechee Gorge by continuing to prioritize partnerships and collaborations. Said Havah, “We love to support small businesses and small business owners in our community in the way that they need through membership or simply representation.” And with that, let the summer begin! n


























































